IT-Supporter User-Helpdesk (m/w/d)
NetCologne IT Services GmbHCologne, North Rhine-Westphalia, Germany
Posted November 13, 2025
Full Time
About the Company
NetCologne IT Services GmbH is a subsidiary of the regional telecommunications provider NetCologne, offering innovative ITK technologies and solutions for digitalization.
Job Description
As an IT-Supporter User-Helpdesk at NetCologne IT Services GmbH, you will be responsible for accepting, processing and prioritizing incidents and service requests according to ITIL. You will also support IT contact persons remotely via ticket system, telephone and e-mail, and ensure a disturbance-free functionality of all IT equipment and software applications in collaboration with other IT teams.
Requirements
- IT-related vocational training or corresponding proven professional experience
- Knowledge of common PC operating systems such as Windows, Linux, Android, iPadOS and standard applications in the MS Windows environment
- Initial experience in user support, support, and remote support, and experience with ticket systems (preferably TANSS)
- Fluent German language skills in writing and speech
Benefits
- Variated and innovative work environment
- Flexible working hours and home office regulation
- Highly modern office spaces
- Monthly loaded credit card with €25
- Attractive contribution to the company pension scheme
- Germany ticket and JobRad offers
- 30 days of vacation (on request)
- 4 traditional days off
- Fresh fruit weekly and coffee, tea and water as much as you like