Leiter IT Fieldservice (m/w/d)

The IT Field Service Leader is responsible for the strategic management, organization, and operational control of the decentralized field service team in Bonn and Cologne. The main goal is to maximize on-site service quality, sustainably increase customer satisfaction, and ensure efficient and cost-effective team deployment.

Requirements

• Abgeschlossene IT-bezogene Berufsausbildung
• Mehrjährige Berufserfahrung in einer leitenden oder Teamleiter-Position im IT Fieldservice oder IT Support
• Grundlegendes technisches Fachwissen in den Bereichen Windows und Apple Clients sowie Server- und Netzwerkinfrastrukturen
• Sicheres Auftreten gegenüber Kunden und Management
• Kundenorientierung, Eigeninitiative und Verantwortungsbewusstsein
• Analytische Fähigkeiten zur Lösung komplexer technischer Probleme und zur Prozessoptimierung
• Führerschein der Klasse B
• Fließend Deutsch in Wort und Schrift

Benefits

• Indefinite, economically secure, and long-term-oriented employment contract
• Regular internal and external further training
• Flexible working hours and a home office regulation
• Highly modern office premises according to the 'New Work' concept as well as chill-out & creative areas
• Monthly credit card loaded with 25€ for shopping and shopping
• Attractive contribution to occupational pension provision including individual advice by an external service provider
• Deutschlandticket and JobRad offers for a comfortable journey to work
• Flat hierarchies and open communication
• Team kitchen and canteen
• Regular team events
• 30 days of annual leave (upon request, between 25 and 35 days can be chosen) + 4 Brauchtumstages
• Fresh fruit, coffee, tea, and water as desired on a weekly basis