Senior Remedy ITSM Developer

We have an opportunity for a BMC Remedy Developer to join our talented IT Services team. The successful candidate will have fluency in BMC development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

Requirements

• Proven experience as a key technical resource leading the development of solutions in client environments.
• Provide technical leadership and training, perform peer code reviews and ensure the BMC team follows development best-practices
• Ability to create workflow objects and understanding the existing implementation
• Experience in working with BMC Remedy Helix Version 20.03 or higher
• Experience with ARS version 8.x, 19.x, 20x
• Hands on knowledge in BMC Remedy Workflow objects work experience in troubleshooting AR client and Server logs
• Ability to work in a collaborative multiapplication team environment
• Generate operational reports and KPI analysis as needed
• Prepare client facing and internal deliverables that are technology related
• Transform functional requirements into detailed technical designs that represent actionable development tasks
• Maintain production system reliability through utilization of change management process
• Monitor health, usage and overall compliance of the application

Benefits

• Comprehensive medical, dental, & vision insurance
• 401(k) Plan with immediately vested employer contributions
• Generous Paid Time Off (PTO) policy
• Pet Insurance
• Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet