Head of QA
NetomiIndia • Worldwide
Posted October 22, 2025
Full Time
About the Company
Netomi is an agent-centric CX platform backed by AI visionaries, trusted by Fortune 50 brands. It offers a full-stack, omnichannel solution that automates customer interactions across various channels, ensuring security and compliance with pre-built integrations and generative AI. Netomi empowers businesses to build, govern, and optimize workflows without engineering support, transforming CX into a competitive advantage.
Job Description
Netomi is seeking a Head of Quality Assurance (QA) to lead the quality charter for platform engineering, customer success engineering, data science, and AI research. This role will define and drive the end-to-end quality vision for an AI-driven SaaS platform, ensuring that products meet high standards of functionality, performance, reliability, and security. The ideal candidate will establish a quality center of excellence and foster a culture of continuous improvement.
Requirements
- 10+ years of experience in software quality engineering
- 3+ years of experience leading QA teams in a SaaS or platform environment
- Proven experience in AI/ML or data-centric product quality
- Deep understanding of microservices architecture, cloud platforms, and CI/CD pipelines
- Hands-on experience with automation frameworks
- Expertise in performance testing and security testing
- Strong communication and leadership skills
Benefits
- Competitive compensation
- Fast career progression
- Global exposure
