IT-Administrator Managed Services /IT-Support (m/w/d)
NetPlans GmbHBaden-Württemberg, Germany
Posted September 16, 2025
Full Time
About the Company
NetPlans Cloud Solutions is a global Managed Service Provider with over 400 IT experts specializing in innovative cloud solutions and a dedicated business cloud in Germany. The company offers IT services based on its 25-year experience, focusing on cloud, security, infrastructure, and datacenter solutions. NetPlans provides ISO-certified cloud services from its German data center, ensuring security, reliability, and scalability. With a commitment to excellence and continuous investment in new technologies, NetPlans aims to deliver the best IT architecture for businesses.
Job Description
This role is for an IT-Administrator Managed Services /IT-Support professional, focused on providing exceptional customer support for complex IT infrastructure. The position involves handling customer complaints, performing independent analysis and problem-solving, and offering both internal and external support to customers. It's a customer-facing position within a managed services environment.
Requirements
- Handling customer complaints and logging them in the ticketing system.
- Analyzing and solving IT/server infrastructure issues independently.
- Providing competent and expert support to customers and internally.
- Experience in Microsoft Product Portfolio, Storage, Virtualization, and Microsoft Terminal Services.
Benefits
- attractive, performance-based salary model
- unlimited employment contract
- company car with the possibility of private use
- flexible working hours
- comprehensive offers for further training
- regularly held personnel and feedback meetings
- short decision routes
- company pension plan
