Alert Support Specialist
New Era TechnologyIndia
Posted June 24, 2025
Full Time
About the Company
New Era Technology provides managed tech services for secure digital connectivity in a changing world.
Job Description
Join New Era Technology as a highly motivated Alert Support Specialist and contribute to creating a workplace where everyone feels valued, empowered, and inspired to grow. Work in a supportive, growth-oriented environment and help shape the future of work.
Requirements
- 2-3 years of experience in a technical support or alert monitoring role
- Proven experience troubleshooting network, system, and software issues
- Working knowledge of ticketing systems (ConnectWise or similar)
- 2+ years in a customer-facing support environment, preferably in a Managed Services Provider (MSP) setting
- Experience working with SaaS-based tools
Benefits
- Competitive benefits
- Continuous training
- Remote work flexibility
- Supportive and collaborative team culture
- Opportunities for growth and certification
