Lead NOC Engineer, CX
NICEManila, Philippines
Posted September 17, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a Lead NOC Engineer to ensure maximum service availability and performance for their CX products. The role involves routine maintenance, troubleshooting, documentation, and communication with stakeholders. The company emphasizes a collaborative and creative environment and opportunities for career growth.
Requirements
- Associate degree in Computer Sciences, Information Technology, or equivalent experience.
- 5+ years experience in a technical or support role within telecommunications, data network, or application server environments.
- Understanding of network topologies, Windows server-client environments, and telecommunication environments.
- Understanding of packet analysis and packet capture utilities.
- Experience creating, utilizing, and maintaining technical documentation.
- Experience working in a Windows server environment.
- Experience with VoIP implementation and support, particularly configuration of SIP End points.
- Experience with firewalls in general.
- Experience working with BMC.
- Experience with applications driven by .NET, SQL, and other common Microsoft technologies.
Benefits
- Competitive salary
- Career growth opportunities
- Creative and collaborative environment
- Opportunities to learn and grow
