Senior Customer Success Manager
NICESydney, New South Wales, Australia • England, United Kingdom
Posted September 17, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a Senior Customer Success Manager to drive value and improve performance for enterprise clients through their Contact Centre, Workforce Management, and Interaction Analytics solutions. The role involves strategic guidance, technical fluency, relationship mastery, and proactive identification of obstacles to long-term success. The hybrid model combines onsite and remote work, focusing on face-to-face collaboration and innovation.
Requirements
- Own and manage a portfolio of enterprise customers
- Serve as a strategic advisor and primary point of contact for all customer engagement
- Deliver tailored enablement on Interaction Analytics, Workforce Management, and related NICE solutions
- Proactively identify and remove obstacles to account health
- Monitor product utilisation and recommend strategies for ROI
- Partner cross-functionally with Sales, Services, Product, and Support
- Maintain a deep understanding of NICE’s platform and roadmap
- 5+ years in B2B customer success, consulting, or solution delivery
Benefits
- Hybrid work model
- Career growth opportunities
- Innovative environment
- CULTURAL VALUES
