Manager, Customer Success

NiCE is looking for a Manager, Customer Success to lead a team that delivers world-class business and technical account management to NICE's clients. The role focuses on coaching, developing, and managing a team of Technical Account Managers to drive customer satisfaction, retention, and successful product adoption.

Requirements

• 8+ years of professional experience in customer service, contact center, and/or B2B technology environments
• 3+ years of people management experience, including coaching and developing high-performing teams
• Experience leading remote or distributed teams is an advantage
• Bachelor’s Degree preferred or equivalent work experience required

Benefits

• Opportunity to work with a global leader in customer experience and financial crime prevention
• Collaborative and dynamic work environment
• Chance to work with cutting-edge AI, cloud, and digital technologies