Customer Support Analyst
NielsenPune, Maharashtra, India
Posted March 18, 2026
Full Time
About the Company
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
Job Description
Customer Support Analyst will maintain/enhance customer relationships, ensure customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/MSD for task triaging and resolving customer requests to drive satisfactory customer experience.
Requirements
- Maintain/enhance customer relationships
- Ensure customer deliverables and queries are addressed efficiently
- Responsible for triaging customer queries/request across markets and customer category groups
- Work closely with other NielsenIQ teams to identify resolutions
- Adhere to Performance KPIs to improve quality performances
- Drive adherence to KPI and process compliance for set of markets/processes
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)