Junior Customer Support Analyst
NielsenKuala Lumpur, Kuala Lumpur, Malaysia
Posted March 9, 2026
Full Time
About the Company
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
Job Description
The Junior Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms.
Requirements
- Maintain/ enhance customer relationships
- Ensure customer deliverables and queries are addressed efficiently
- Become an expert on NIQ processes and methodologies
- Ensuring query resolution and delivering data/information as per customer contractual terms
- Triaging of customer queries/ request across markets and customer category groups
- Work closely with other NielsenIQ teams to identify resolutions
- Work in partnership with stipulated market’s Customer Service teams
- Adhere to Performance KPIs to improve quality performances
- Operate in a hybrid physical-virtual and multi-cultural environment
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)