Customer Operations Lead

The Nippon Express Group is a leading global logistics service provider seeking a driven Customer Operations Lead to lead a team and drive process improvement and customer-focused service in Genk, Belgium.

Requirements

• Leadership & Coaching: Coach, motivate and develop team members
• Reporting & Analysis: Monitor workload, performance and service levels
• Process Improvement: Identify bottlenecks and optimize workflows
• Operational Support & Coordination: Operational planning, yard management system (YMS) follow-up and project follow-up

Benefits

• 13th month
• Meal vouchers and ecocheques
• Hospitalization insurance + group insurance
• Transport reimbursement according to CLA PC 226
• 20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year
• Mobile phone + subscription
• Free coffee, tea, water, soup