Sr. Customer Success Manager

As a Customer Success Manager at Nirmata, you will build and lead customer success for critical and strategic accounts for Nirmata. You will be responsible for Nirmata’s alignment with customer’s strategic goals and ensuring successful execution of the customer's journey from onboarding to renewal.

Requirements

• 10+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related area of study.
• 5+ years of experience in Customer Success Leadership role, driving full lifecycle of customer experience from onboarding to renewals.
• 2+ years of experience in driving strategic initiatives and projects with successful outcomes.
• Proven management experience leading Customer Success in a SaaS enterprise software company.
• Proven experience leading customer success for large Enterprise accounts, leading CSEs. Professional services experience is a plus.
• Proven experience in leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices.
• Ability to develop strategies, translate them into initiatives and track successful delivery.
• Ability to handle strategic initiatives and projects across multiple tracks for customers.
• Demonstrated ability to lead cross-functionally and successfully manage global, distributed teams across cultures, lines of business, and geographies.
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams.
• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
• Able to collaborate across the organization and with external stakeholders.
• Experience successfully working with senior (C-level) executives.

Benefits

• Competitive salary
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health insurance
• Dental insurance
• Vision insurance
• Flexible work arrangements