Director of Customer Success
nitraNew York, New York, United States • Washington, District of Columbia, United States
Posted July 30, 2025
140000 - 180000 USD year
Full Time
About the Company
Nitra is a fintech company dedicated to transforming the healthcare industry by providing efficient and transparent solutions for medical practitioners. The company offers an all-inclusive platform powered by machine learning and blockchain technologies, addressing the needs of physicians and clinics in areas such as loans, accounts, payments, and expense management. Led by experienced founders and backed by top-tier investors, Nitra aims to simplify practice management, allowing doctors to focus more on their patients.
Job Description
Nitra is seeking a Director of Customer Success to build and lead the post-sale customer experience. The role involves owning the entire customer lifecycle, managing a team of Customer Success Managers, and implementing processes and systems to serve a growing base of healthcare practices. It's a hands-on leadership role requiring a customer-centric approach and collaboration across multiple departments to drive usage, reduce churn, and ensure measurable value.
Requirements
- 7+ years of experience in customer success, account management, or post-sale operations
- At least 2+ years as a Director at a SaaS or tech company
- Experience managing large and diverse books of business in a usage-based revenue model
- Hands-on experience with Salesforce
- Proven ability to build systems and processes from scratch and improve them continuously
- Strong leadership and coaching abilities
- Excellent communication skills
- Comfortable getting on the phone and solving real-time issues directly with customers
- Strong operational mindset, analytical skills, and a bias toward structured execution
Benefits
- Equity
- Competitive Salary
- Health Care
- Retirement Benefits
