Information Technology Support Associate

The Information Technology Support Associate works onsite and forms part of the globally distributed End-User Support team, supporting all day-to-day operational requests. The Information Technology Support Associate also assists in the design, build, implementation, and maintenance of NOIRLab’s information technology systems and operations, including ticket handling, system documentation, end-user hardware and software deployment, and general support.

Requirements

• Assists with testing and validation of system designs and enhancements.
• Contributes to the design and definition of standards, processes, and procedures by which NOIRLab’s information technology systems conform and operate.
• Provides primary support via service desk platform for Linux, Mac, and Windows end-user computers, video conferencing equipment and rooms, and initial support for virtualization, network, and storage systems.
• Assists in defining end-user equipment standards and follows through on purchasing and delivering end-user devices that adhere to those standards.
• Supports execution of initiatives in system capacity planning, performance analysis, and tuning.
• Provides project assistance with consultation and execution of delivering technological innovation to the observatory and/or support successful and sustainable ongoing operations.
• Possesses an awareness and knowledge of new technologies, systems, methods, and processes and channels this information throughout ITOps to pursue system innovation, efficiency, stability, and scalability.
• Assists with technical documentation of system designs and architecture.
• Utilizes processes, procedures, checklists, best practices, and presentations. Observes change/configuration control systems.
• Responsible for ensuring compliance with government award terms and conditions assigned to this position or subordinates of this position.
• Other duties as assigned

Benefits

• Paid Time Off
• Retirement Plan