Care Engineer
Nokia GlobalIndia
Posted December 16, 2025
Full Time
About the Company
Nokia is a global leader in connectivity for the AI era.
Job Description
Provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions.
Requirements
- Plan and execute technical tasks requiring specialist skills in own professional area.
- Works independently with the responsibility for solving customer request cases and reporting according to processes.
- Identifies and solves technical problems.
- Shares knowledge in own professional area.
- Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month)
- Care Expert Technical Support – Packet Core.
- Support customers' regions– APAC & India, MEA & Europe, NAM