Product Support Engineer
NominalAustin, Texas, United States • Los Angeles, California, United States • New York, New York, United States
Posted September 17, 2025
140000 - 170000 USD year
Full Time
About the Company
Nominal develops critical software tools for hardware teams, enabling rapid testing and iteration similar to software teams. With a strong foundation in aerospace and defense, Nominal empowers engineers to continuously monitor, validate, and deploy mission-critical hardware innovations, revolutionizing the industry's approach to building and operating complex systems.
Job Description
Nominal is seeking a Product Support Engineer to be the front line of technical support for their software infrastructure powering advanced systems. The role involves resolving complex issues, guiding users, bridging communication gaps, documenting best practices, and advocating for improvements. The ideal candidate will have a strong technical background and experience in debugging, database management, and collaboration. This position is for a full-time, on-site role with a base salary range of $140,000 - $170,000.
Requirements
- Proficient in at least one production-grade backend language (Java, Go, or Rust)
- Experience with relational databases (Postgres, MySQL, AWS RDS), ClickHouse, and columnar stores
- Managed support ticket queue and customer interaction experience
- Comfort diving into logs, and solving bugs in real-time
- Strong communication and documentation skills
- Hardware-Informed experience in testing or measurement environments
Benefits
- 100% medical, dental, and vision insurance
- Unlimited PTO and sick leave
- Free lunch, snacks, and coffee
- Professional Development Stipend
- Company retreat
- Stock options
