Product Support/Support Engineer
PaveNorth Grenville, Ontario, Canada • San Francisco, California, United States • New York, New York, United States • Salt Lake City, Utah, United States • London, England, United Kingdom
Posted September 30, 2025
56500 - 69000 GBP year
Full Time
About the Company
Pave is a leading compensation management platform that offers real-time data and AI-powered workflows to help modern enterprises manage their employee investments effectively. With services including benchmarking, data analysis, software solutions, and communication tools, Pave empowers companies like Atlassian, Block, Coinbase, and many others to make informed pay decisions and build trust with both leaders and employees.
Job Description
Pave is a leading compensation platform combining AI and machine learning, aiming to provide unparalleled confidence in compensation decisions for 8,500+ clients. They are seeking a Product Support/Support Engineer to provide hands-on support to customers, resolve issues, and contribute to the platform's stability. This role blends Product Support, Engineering, and Customer Success to support the growing global customer base.
Requirements
- Experience in both coding/bug fixes and customer interaction
- Strong problem-solving skills and resourcefulness
- Excellent communication and collaboration skills
- 4-8+ years of customer-focused experience
Benefits
- Complete Health Coverage
- Flexible PTO
- Meals & Snacks
- Professional Development
- Family Support
- Commuter Assistance
- Vision
