Swedish-speaking Customer Support Agent to Riga

Take the opportunity to live and work in Riga, Latvia, a city known for its stunning Old Town and affordable cost of living. Gain international work experience in a European capital.

Requirements

• Handle customer inquiries over the phone and provide effective solutions to end users.
• Log case resolutions in the contact center system based on communication via phone, email, chat, etc.
• Ensure cases are resolved within their lifecycle, in line with individual performance goals.
• Escalate priority issues according to client procedures to the appropriate team lead when necessary.
• Work both independently and as part of a team.
• Communicate effectively with internal and external stakeholders.
• Deliver outstanding customer satisfaction.
• Meet quality standards for all handled interactions.
• Maintain performance targets related to response time, handling time, and resolution rate in line with the project's key results (KRAs).
• Perform any additional ad hoc tasks that may improve service quality or KPIs.
• Participate in training as required.

Benefits

• Premium Health Insurance
• Compulsory Health Check (OVP)
• Learning & Development
• Competitive Salary & Allowances
• Paid Annual Leave
• Work Culture & Environment
• Hybrid Work Model
• Work from Home for Late Shifts