Senior Customer Success Manager

Northbeam is building the world’s most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. We’re experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale.

Requirements

• Provide setup support for early stage customers, and eCommerce growth insights for those that are fully onboarded
• Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general support ticket management, and product feedback/requests
• Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables
• Proactively use internal tracking tools to investigate account health issues and customer usage data
• Reach out to at-risk customers proactively and ensure the customer is set up for success
• Consider methods to automate and improve customer health tracking and engagement
• Work closely across multiple teams, including Product, Engineering, and Media Strategy

Benefits

• Comprehensive healthcare benefits (medical, dental, and vision)
• 401(k) plan
• Flexible PTO policy
• 12 company-paid holidays
• 12 weeks of paid parental leave