Head of CRM (Brazil)

Novibet is seeking a strategic and results-driven Head of CRM (Brazil) to lead customer relationship management efforts in Brazil. The role involves developing and executing a CRM strategy, leading a team, and utilizing data and analytics to monitor KPIs and optimize customer journeys.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field
• Minimum of 5 years of experience in CRM or related roles within the iGaming or technology sectors
• Strong understanding of the Brazilian gaming market, customer behavior, and regulatory environment
• Proven track record of developing and executing successful CRM strategies
• Exceptional analytical skills with the ability to interpret data and make data-driven decisions
• Excellent leadership and team management skills
• Outstanding written and verbal communication skills in Portuguese and English
• Strong familiarity with CRM tools and platforms, marketing automation tools, and data analytics software
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously

Benefits

• Competitive Compensation: Attractive salary and bonus scheme
• Insurances: Dental, medical and life insurance package
• Career Growth: Focused career development, performance management, and training opportunities
• Transportation: Coverage of public transportation expenses
• Nutrition: Meal Vouchers
• Well-being: Wellhub (Gympass) membership for physical and mental wellness
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities