Head of CRM (São Paulo, Brazil)

Join Novibet as Head of CRM (São Paulo, Brazil)! We are looking for a dynamic and experienced professional to lead our CRM team and develop a customer relationship strategy that enhances customer engagement, loyalty, and lifetime value.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field; MBA is a plus.
• Minimum of 5 years of experience in CRM or related roles within the iGaming or technology sectors.
• Strong understanding of the Brazilian gaming market, customer behavior, and regulatory environment.
• Proven track record of developing and executing successful CRM strategies that increase customer engagement and loyalty.
• Exceptional analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent leadership and team management skills, fostering a culture of collaboration and excellence.
• Outstanding written and verbal communication skills in Portuguese and English.
• Strong familiarity with CRM tools and platforms, marketing automation tools, and data analytics software.
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.

Benefits

• Competitive Compensation: Attractive salary and bonus scheme
• Insurances: Dental, medical and life insurance package
• Career Growth: Focused career development, performance management, and training opportunities
• Transportation: Coverage of public transportation expenses
• Nutrition: Meal Vouchers
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities