Customer Success Manager
NRC HealthLincoln, Nebraska, United States • Philadelphia, Pennsylvania, United States • Hawaii, United States • Los Angeles, California, United States • Annapolis, Maryland, United States • New Jersey, United States • Newport, Rhode Island, United States • Washington, District of Columbia, United States
Posted March 13, 2025
70000 - 120000 USD year
Full Time
About the Company
NRC Health is a leading healthcare research company with over four decades of experience. Specializing in humanizing healthcare, NRC Health focuses on understanding each patient as an ongoing relationship through empathic, patient-focused approaches and comprehensive market insights. Ranked #1 for Patient Experience Improvement in the 2023 Best in KLAS report, NRC Health offers a range of services including healthcare research, analytics, and outreach programs to enhance patient outcomes and satisfaction across various sectors.
Job Description
NRC Health is seeking a Customer Success Manager to partner with healthcare organizations, building strong customer relationships and driving portfolio development, expansion, retention, and loyalty. The role involves strategizing with Growth Team members and participating in solution and industry training. It's a team-oriented position focused on delivering innovative customer solutions and promoting Human Understanding.
Requirements
- Bachelor’s Degree
- Healthcare experience preferred
- Travel up to 30%
- Excellent communication skills
- Customer service experience
Benefits
- Complimentary lifestyle and financial coaches
- Wellness program
- Comprehensive insurance plan
- Career path with growth opportunities
