Deskside Support Engineer

NTT DATA is seeking a Deskside Support Engineer to join their team in Kuala Lumpur, Malaysia. The successful candidate will provide technical support for desktop issues, troubleshoot technical problems, and work closely with event organizers to ensure smooth operation of AV equipment and systems.

Requirements

• Provide support on IT request and break-fix to NTT’s customer employees in person and through phone calls, chats and emails.
• Provision new users with hardware, software, and account setup.
• Troubleshoot and resolve a variety of technical problems including networking.
• Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
• Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests.
• Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions.
• Manage IT Rooms e.g. alerts etc
• Support IT maintenance including power shutdown & DR.
• Assist in desktop support projects, ensuring timely completion and alignment with organizational goals and objectives.
• Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance