Deskside Support Engineer

NTT DATA is seeking a Deskside Support Engineer to provide technical support for customers' employees in Bangkok, Thailand. The role involves providing support on IT requests and break-fix, provisioning new users, and troubleshooting technical problems. The ideal candidate should have excellent communication skills, proficiency in Windows and Mac operating systems, and experience in IT support.

Requirements

• Provide support on IT requests and break-fix
• Provision new users with hardware, software, and account setup
• Troubleshoot and resolve technical problems
• Provide technical support for mobile device issues
• Respond to cyber, malware alerts and location outages
• Utilize remote support tools to diagnose and resolve desktop issues
• Set up, configure, and troubleshoot AV equipment
• Perform regular maintenance and testing of AV equipment
• Manage IT Rooms
• Support IT maintenance
• Collaborate with internal and external parties to manage and resolve escalations
• Manage and resolve support tickets
• Ensure adherence to the ticketing process
• Ensure that issues are call out on time using the correct channel
• Manage the inventory, deployment, and maintenance of desktop assets
• Ensure accurate record-keeping and oversee the entire asset lifecycle

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development