Customer Success Representative

Nutrient is hiring a Customer Success Representative to join their team. As a CSR, you'll work closely with customers to understand and accelerate their business needs and challenges, and partner with them on how best to use Nutrient's offerings to solve their real-world problems. You'll be responsible for onboarding and adoption, enablement and value realization, product advocacy and feedback loop, customer health and growth, and cross-functional collaboration.

Requirements

• 3–4 years in a technical customer-facing role (e.g., Customer Success Engineer, Technical Customer Success, Solutions Architect) at a developer-focused or developer tools company.
• Experience with developer-centric tools: SDKs, libraries, APIs, document/workflow tech.
• Empathy and communication skills to simplify complex technical nuances for varied stakeholders.
• Ability and excitement to learn about unknown technologies and technical concepts.
• Autonomous, proactive, and entrepreneurial mindset—comfortable navigating change and ambiguity in a mostly remote, fast-moving start-up.
• Demonstrated success driving product adoption, preventing churn, and influencing product direction with customer insights.
• Strong ownership and project management skills, able to juggle ~100 accounts while identifying risk/expansion signals.

Benefits

• Competitive salaries
• Comprehensive benefits
• Annual global retreat to celebrate achievements and foster connections