Customer Service Rep

We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Requirements

• Play an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service your territory.
• Interface, communicate, build and maintain positive relationships with internal and external customers.
• Be responsible for complete order management process (quote to cash).
• Investigate, validate and work to resolve customer discrepancy claims and material return requests.
• Work with cross functional teams to manage customer back orders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates.
• Resolution of price discrepancies identified at the time of order.
• Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer.
• Work with our SalesForce.com CRM to respond to customer inquiries.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement
• Caregiver leave
• Personal and parental leave
• Back-up care services
• Paid time off including volunteer time
• Well-being program
• Legal & identity theft protection