Senior Customer Program Manager – AI and Cloud Platforms

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships.

Requirements

• Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.
• Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
• Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
• Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns
• Monitor factory production schedules, collaborating with suppliers and distributors to resolve issues and meet hardware delivery timelines

Benefits

• Competitive salaries
• Generous benefits package
• Eligibility for equity