NWN is seeking a Public Safety NOC Technician to support and troubleshoot Public Safety solutions, including Vesta and third-party applications. The ideal candidate will have extensive exposure to Public Safety technologies and strong interpersonal and communication skills.
Requirements
- Support of production Public Safety systems and solutions
- Strong troubleshooting, problem solving, and analytical skills
- Ability to work directly with customers on issues affecting their Public Safety system
- Ability to troubleshoot and investigate trouble tickets opened by customers and bring those to resolution
- Communication and documentation skills – clearly define/interpret and communicate trouble resolution to internal and external resources
- Ability to work independently as well as in a team environment
- Recognize and appropriately escalate customer issues to proper resources in the event resolution cannot be reached
- Maintain discipline and professionalism during all interactions and in all verbal or written communications
- Willingness to contribute to the overall team success and level of knowledge
- Work with carriers, as needed, to troubleshoot potential circuit issues affecting NWN's customers
- Ability to be on a permanent on call rotation
- Function in a high-pressure environment and to meet stringent deadlines for completing tasks
Benefits
- Medical, dental, and vision plans
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Income protection through disability and life insurance
- 401(k) with company match
- Unlimited PTO
- Paid company holidays
- Hybrid/remote work
- Paid bonding leave for eligible employees
- Employee discounts
- Access to our Employee Assistance Program (EAP)
- Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles