Public Safety NOC Technician

NWN is seeking a Public Safety NOC Technician to support and troubleshoot Public Safety solutions, including Vesta and third-party applications. The ideal candidate will have extensive exposure to Public Safety technologies and strong interpersonal and communication skills.

Requirements

• Support of production Public Safety systems and solutions
• Strong troubleshooting, problem solving, and analytical skills
• Ability to work directly with customers on issues affecting their Public Safety system
• Ability to troubleshoot and investigate trouble tickets opened by customers and bring those to resolution
• Communication and documentation skills – clearly define/interpret and communicate trouble resolution to internal and external resources
• Ability to work independently as well as in a team environment
• Recognize and appropriately escalate customer issues to proper resources in the event resolution cannot be reached
• Maintain discipline and professionalism during all interactions and in all verbal or written communications
• Willingness to contribute to the overall team success and level of knowledge
• Work with carriers, as needed, to troubleshoot potential circuit issues affecting NWN's customers
• Ability to be on a permanent on call rotation
• Function in a high-pressure environment and to meet stringent deadlines for completing tasks

Benefits

• Medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Income protection through disability and life insurance
• 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work
• Paid bonding leave for eligible employees
• Employee discounts
• Access to our Employee Assistance Program (EAP)
• Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles