Support Specialist
NymCardKarachi Division, Sindh, Pakistan
Posted October 6, 2025
Full Time
About the Company
NymCard enables fintech and financial innovators to launch frictionless payment programmes with their modern infrastructure.
Job Description
NymCard is hiring a Support Specialist to provide front-line application and production support for their issuing platform. The role involves resolving incidents, monitoring platform health, and collaborating with Operations, Product Support, and Engineering.
Requirements
- 2-4 years of L1 application or production support experience in payments or banking
- Working experience with ISO 8583 and familiarity with card or transaction flows
- Hands-on experience with Unix or Linux, basic shell use, and log review
- Ability to write and run SQL queries, experience with Oracle, PostgreSQL, or MongoDB
- Understanding of web and network basics such as HTTP and TCP IP
- Clear written and verbal communication, strong ticket hygiene, and attention to detail
Benefits
- Hybrid working model with in-office collaboration and flexible remote time
- Ownership and growth with small teams and direct access to decision makers
- Cross-border exposure with clients and partners across MENA and beyond
- Real product and business impact with measurable results on performance and revenue
