NymCard is hiring a Support Specialist to provide front-line application and production support for their issuing platform. The role involves resolving incidents, monitoring platform health, and collaborating with Operations, Product Support, and Engineering.
Requirements
- 2-4 years of L1 application or production support experience in payments or banking
- Working experience with ISO 8583 and familiarity with card or transaction flows
- Hands-on experience with Unix or Linux, basic shell use, and log review
- Ability to write and run SQL queries, experience with Oracle, PostgreSQL, or MongoDB
- Understanding of web and network basics such as HTTP and TCP IP
- Clear written and verbal communication, strong ticket hygiene, and attention to detail
Benefits
- Hybrid working model with in-office collaboration and flexible remote time
- Ownership and growth with small teams and direct access to decision makers
- Cross-border exposure with clients and partners across MENA and beyond
- Real product and business impact with measurable results on performance and revenue