Reservations/Guest Services Supervisor- Oak Island Accommodations

The Reservations/Guest Services Supervisor is responsible for training, coaching, and supervising Guest Services Agents, managing reservations performance, and ensuring optimal staffing. They will also oversee various programs, including Track Pulse, Guest Web, and the Track incentive bonus program. Other duties include managing guest complaints, monitoring and responding to voicemails, emails, and online travel agent platforms, and training new employees on software systems.

Requirements

• 3+ years' experience managing staff in excess of 5 people
• Proven experience in hospitality, guest services, or reservations
• Highly organized and self-motivated
• Strong leadership and team-building skills
• Excellent written and verbal communication
• Customer focused mindset with a commitment to the guests
• Proficiency with Track, Breezeway, Pulse, and related hospitality software
• Proficiency with Microsoft products including Windows, Excel, Word, and Outlook