Analyst, Customer Service Operations

We are seeking a Customer Service Analyst to play a key role in ensuring smooth and data-driven operations in Global Business Services. The ideal candidate will analyze customer interactions, detect emerging issues, and transform operational data into actionable insights.

Requirements

• Bachelor’s degree in Business Analytics, Operations Management, Statistics, or a related field
• 1–3 years of experience in operations or customer service analytics within GBS, shared services, or fintech environments
• Proficiency in SQL and one or more BI tools (e.g., Power BI, Tableau)
• Strong analytical and critical thinking skills with a data-driven mindset

Benefits

• Competitive remuneration package (Basic Salary + Yearly Bonus)
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX)
• Excellent prospects for growth and promotion
• Employee engagement, recognition and appreciation program
• Multinational working environment