Senior Analyst, Customer Service Operations

OKX is seeking a Senior Analyst, Customer Service Operations to take end-to-end ownership of data-driven initiatives across Global Business Services. The successful candidate will lead discovery, design, and execution of analytical projects, conduct advanced analyses, and translate complex datasets into strategic recommendations for leadership.

Requirements

• Bachelor’s degree in Business Analytics, Operations Management, Statistics, Computer Science, or related field
• 3–5 years of hands-on experience in customer service or operations analytics within GBS, shared services, fintech, or related environments
• Advanced proficiency in SQL, Excel (including macros and complex formulas), and at least one BI platform (Power BI, Tableau)
• Strong analytical and critical thinking skills, with a proven ability to drive insights independently
• Excellent communication and presentation skills, capable of engaging executive audiences
• Demonstrated leadership in cross-functional collaboration and project execution

Benefits

• Competitive remuneration package (Basic Salary + Yearly Bonus)
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX)
• Excellent prospects for growth and promotion
• Employee engagement, recognition and appreciation program
• Multinational working environment