Senior Manager, Operations Intelligence

The Senior Manager, Operations Intelligence will drive data-informed decision-making within Global Business Services, focusing on Payment Risk, Customer Service, and cross-functional project impacts. The role requires a strategic thinker who can analyze operational trends and deliver actionable insights to executive leadership.

Requirements

• Bachelor's degree in Business Analytics, Operations Management, or related field
• Significant experience in operations analysis, ideally within environments involving GBS/Shared Services, Customer Service, and project impact analysis
• Advanced proficiency in data analysis and visualization tools (e.g., Power BI, Tableau, SQL)
• Exceptional analytical and problem-solving skills, with a strong track record of identifying trends and delivering impactful recommendations

Benefits

• Competitive remuneration package (Basic Salary + Yearly Performance Bonus)
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX)
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.