Senior Analyst Relations Manager
OmiliaPort of Spain, Trinidad and Tobago
Posted October 30, 2025
Full Time
About the Company
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
Job Description
Omilia is seeking a Senior Analyst Relations Manager to strengthen its position within the Conversational AI and Agentic AI space by engaging with key industry analysts like Gartner and Forrester. This role involves leading interactions with analysts, building relationships, understanding market perceptions, and ensuring Omilia's messaging aligns with analyst expectations. The position requires a deep understanding of the analyst ecosystem and the ability to effectively leverage data to influence market positioning.
Requirements
- Proven experience (5-8+ years+) in Analyst Relations
- Experience with Gartner, Forrester, IDC analysts
- Understanding of analyst evaluation methodologies
- Strong strategic thinking and analytical skills
- Experience with metrics and reporting
- Comfort with ambiguity and cross-functional collaboration
- Excellent project management skills
- Experience with metrics & reporting
Benefits
- Fixed compensation
- Long-term employment with working days vacation
- Professional growth (courses, training)
- Opportunities to work with cutting-edge technology
- Positive and collaborative work environment
- Apple gear