Senior Analyst Relations Manager
OmiliaPortugal, Antioquia, Colombia • Paris, Ile-de-France, France
Posted October 30, 2025
Full Time
About the Company
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
Job Description
The Senior Analyst Relations Manager will be responsible for increasing the company's visibility, credibility, and influence within the AI and Agentic AI space. This role requires close collaboration with product, marketing, and leadership teams to align messaging, product roadmaps, and customer feedback with analyst expectations, ensuring they are informed of Omilia's strategic direction and competitive landscape. The role focuses on building relationships with key analysts and proactively managing their coverage.
Requirements
- 5-8+ years of experience in Analyst Relations, particularly in a technology/AI/SaaS environment.
- Experience working directly with Gartner, Forrester, IDC.
- Deep understanding of how analysts evaluate vendors.
- Strong strategic thinking and networking skills.
- Excellent project management and data-driven reporting abilities.
- Comfort working in ambiguous environments.
- Ability to collaborate cross-functionally.
Benefits
- Fixed compensation
- Long-term employment
- Professional growth opportunities
- Career impact with cutting-edge products
- Work-life balance
- Positive work environment