Customer Success Manager

As a Customer Success Manager, you will be responsible for managing a portfolio of customers and ensuring their satisfaction and success with our products and services.

Requirements

• Bachelor's degree in business, or a related field, preferred.
• 5-7 years of experience in a customer-facing role at a B2B SaaS company;
• 5-7 years experience with cross-functional collaboration including Sales, Customer Experience, Product/Development, and other internal teams.
• 3+ years experience in managing a book of clients of at least 250.
• Exposure to C-Level executives and Legal Teams strongly preferred.

Benefits

• Company provided equipment (laptop, software, etc.)
• Employment with a growing, casual, fun, philanthropic minded company
• Employer paid extended health benefits, including health spending account (CAN based employees)
• US Based Employees
• Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.
• An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
• Medical Flexible Spending Accounts available.
• Dependent Care Flexible Spending Accounts available.
• Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher).
• Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
• 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5%
• Paid Time Off (PTO)/Holiday