Customer Success Manager

Smartling is seeking a Customer Success Manager for a remote, work from home position. As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform.

Requirements

• Minimum 3 years of experience in a B2B customer success/client services/account management role
• Knowledge of the SaaS business model and experience supporting SaaS solutions for enterprise business customers
• Ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized
• Experience managing contract renewals and up-sells
• Proven ability to network and manage relationships across many different functions within a global customer organization
• An aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
• Business acumen and experience leading and preparing customer presentations/meetings including working with and manipulating data for value driven presentations
• Bachelor’s degree or equivalent work experience

Benefits

• Competitive salary
• 401(k) + company match
• Health insurance
• Free medical plan for you and your family
• Flexible PTO + 11 holidays
• Generous parental leave
• Employee referral program
• Apple equipment