IT Support Specialist

The IT Support Specialist is responsible for providing technical support to internal team members, managing hardware inventory and maintaining servers. This role assists with IT support initiatives, and plays a role in maintaining our IT environment.

Requirements

• Provide first-level technical support to internal users, resolving hardware and software issues.
• Respond to IT service requests and troubleshoot problems through to resolution or escalate as needed.
• Install and configure computer systems, software, and peripheral devices.
• Assist in the setup of new users' accounts and equipment.
• Maintain and update IT documentation, including manuals, procedures, and configurations.
• Create knowledge base articles to assist users in resolving common issues.
• Assist in maintaining the company's network infrastructure, including switches, routers, and wireless access points.
• Troubleshoot network connectivity issues.

Benefits

• Company provided equipment (laptop, software, etc.)
• Employment with a growing, casual, fun, philanthropic minded company
• Employer paid extended health benefits, including health spending account (CAN based employees)
• US Based Employees
• Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.
• An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
• Medical Flexible Spending Accounts available.
• Dependent Care Flexible Spending Accounts available.
• Basic life insurance in the amount of $50,000 or 1 X's your salary (whichever is higher).
• Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
• 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom.
• Paid Time Off (PTO)/Holiday