IT Support Specialist

Ascend Analytics is seeking a skilled and motivated IT Support Specialist to support daily operations for both local and remote employees.

Requirements

• Provide first-level technical support by responding to all new IT help desk tickets on the same day they are submitted.
• Assist with new hire onboarding, including account setup and training on PC applications and systems.
• Configure, deploy, and maintain Windows laptops for employees.
• Diagnose and resolve hardware and software issues related to PCs and peripherals.
• Maintain accurate inventory of all devices and manage remote system updates using REFTAB.
• Participate in project work by defining tasks, estimating timelines, and executing responsibilities.
• Perform software and operating system upgrades as required.
• Troubleshoot complex technical issues using industry best practices to ensure timely resolution.
• Monitor and respond to support emails (e.g., Entara support inbox) as time allows.
• Maintain the IT ticketing system, including knowledge base documentation and system maintenance logs.
• Prepare and configure laptops for employees, ensuring correct deployment and functionality.
• Assist with the setup and maintenance of business networking equipment and infrastructure, including tasks such as IP subnetting, cable management, and Wi-Fi troubleshooting.
• Oversee the IT training portal to ensure all employees complete onboarding and ongoing training requirements.
• Perform additional duties as assigned by the direct manager.

Benefits

• Medical
• Dental
• Vision
• Short- and long-term disability
• Parental leave
• Dependent care spending account
• 401k plan