Investigations and Customer Experience Manager

One Acre Fund is seeking an Investigations and Customer Experience Manager to manage and execute high-quality investigations and customer experience. The role involves developing and adjusting the overall customer experience strategy, conducting seasonal surveys, and ensuring customer engagement efficiency.

Requirements

• At least 2 years of professional experience
• Bachelor's degree/Licence in economics, management, audit, accounting, or related fields
• Knowledge of auditing techniques, principles, and best practices
• Knowledge of accounting
• Ability to analyze data, synthesize, and write reports
• Excellent organizational skills
• Experience in customer protection
• Excellent customer engagement and communication skills with various stakeholders
• Flexibility and ability to manage stress
• Strong knowledge of Excel and/or another data analysis software
• Professional integrity
• Manifest leadership experience at work or outside work
• Enthusiasm for learning, and openness to feedback
• Humility
• Perfect mastery of French and Kirundi. Knowledge of English

Benefits

• Competitive salary
• Opportunity to work with a rapidly growing organization
• Chance to make a meaningful impact in the lives of smallholder farmers