Principal Customer Success Manager
OneTrustMadrid, Community of Madrid, Spain
Posted October 24, 2025
Full Time
About the Company
OneTrust is a leader in data privacy and governance solutions, offering a comprehensive platform to automate and manage privacy impact assessments, data mapping, vendor risk management, and compliance with regulations like GDPR, CCPA, and LGPD. The company's core value proposition lies in its seamless integration of data privacy policies across the entire data lifecycle, enabling responsible data use while fostering collaboration between data and risk teams. With over 300 patents and a global customer base of over 14,000 businesses, OneTrust is recognized for driving rapid and trusted innovation in an increasingly complex regulatory environment.
Job Description
OneTrust is seeking a Principal Customer Success Manager to advise and accelerate customer growth. The role involves navigating customer lifecycle, providing product guidance, and proactively identifying growth opportunities. The Ideal candidate will build strong relationships with executive stakeholders and provide exceptional customer engagement.
Requirements
- BA/BS in a relevant subject
- 6+ years of client-facing experience in a CSM role
- Proven success with corporate functions (Professional Services, Engineering, Sales, and Product Management)
- Experience coordinating and leading strategic meetings with C-level executives
- Strong understanding of SaaS solutions (SFDC, Gainsight)
- Fluent in Spanish
- Bachelor’s degree
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- Paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
