Customer Success Specialist for a Purchasing Platform

We are seeking a proactive and customer-focused Customer Success Specialist (CSS) to join our remote team in supporting Customer Success Managers (CSMs) and enhancing the client experience on our platform. This role involves day-to-day account management, client communications, and a strong focus on customer satisfaction for low-touch and mid-tier clients, supporting both the CSMs and clients directly.

Requirements

• Proven experience in customer support, account management, or a similar role
• Strong organizational skills with a detail-oriented approach
• Excellent communication and interpersonal skills, especially for remote interaction
• Proficiency with CRM software and Google Workspace, and Microsoft Office
• Familiarity with data analysis tools
• Ability to work collaboratively in a remote, team-oriented environment