Join one of Greater Toronto's Top 2025 Employers and help shape the strategic direction of the Ontario Medical Association, its members, and the health-care system. As a Senior Manager, Operations Excellence, you will develop and implement new back office service offerings for OMA members, engaging vendors and members in the development and validation of products and/or services that meet member needs.
Requirements
- Undergraduate degree in Business Administration or a degree in another quantitative discipline
- Six to nine years experience in understanding physician practice settings to relate to the needs of physician groups and guide solution and services development for new service offerings
- Experience with practice management is an asset
- PMI designation is considered an asset
- Ability to gather information, perform data analysis and market research. Familiarity with business case development.
- Understanding of physician practice settings (i.e. family medicine practice, community specialist practice, hospital-based practice).
- Ability to lead a team of cross-functional resources through product/service implementation and manage stakeholder expectations of multiple teams.
- Excellent communication and presentation skills with strength in building relationships.
- Experience with procurement processes (i.e. RFx) and negotiations.
- Experience in change management and introducing new products/services into physician settings.
- Understanding of health, safety and compliance requirements of physician practice settings.
- Experience with project management or other planning software preferred (i.e. Smartsheet).
Benefits
- A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
- A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
- An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
- A commitment to growth and development through paid professional development and continuous in-house learning
- A friendly and flexible hybrid work environment
- Competitive salary and bonus program
- Exceptional group benefits package, including a spending account and a robust wellness program
- An organization that has been recognized as a Greater Toronto’s Top Employers for five consecutive years.
