Customer Success Manager

The Customer Success Manager is responsible for building and maintaining strong relationships with assigned accounts, ensuring high levels of customer satisfaction and ROI. They will help customers achieve their business goals by leveraging AspenTech's solutions and collaborating with the internal team.

Requirements

• Bachelor’s Degree in a engineering or business related field, or equivalent relevant experience.
• 5+ years of experience in Customer Relationship Management / Customer Success Management / Project Management or equivalent relevant experience.
• Excellent communication skills, both written and verbal.
• Excellent project management, time management skills, organization skills, and attention to detail.
• A verifiable track record of consistently meeting and exceeding financial goals or business objectives.
• Proven ability to effectively facilitate, lead cross-functional teams and project manage.
• Experience with managing multi-million-dollar portfolios preferred.
• Skilled at building relationships with key decision makers, influencers and senior management within an account.
• Strong self-motivation, agility and business acumen.