Customer Success Manager
OpenAssetNew York, New York, United States
Posted December 12, 2025
90000 - 115000 USD year
Full Time
About the Company
OpenAsset is the leading marketing platform for the Architecture, Construction, and Engineering industries, trusted by 1,000+ clients over 20 years.
Job Description
We are looking for a US-based Customer Success Manager to join our talented, dynamic, and rapidly growing global team. As a CSM at OpenAsset, you will guide clients through the earliest and most critical stages of their lifecycle, leading onboarding enablement, accelerating Time to Value (TTV), and establishing a strong foundation for long-term adoption and retention.
Requirements
- 4+ years in a client-facing role managing multiple complex accounts
- 2+ years as a CSM managing the full client lifecycle in B2B SaaS with a technical product
- Proactive mindset with excellent organizational and time management skills
- Ability to think critically and problem solve in fast changing environments
- Experience building relationships and communicating with C-level and executive stakeholders through Executive or Quarterly Business Review Meetings
Benefits
- Competitive salary
- Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents
- 20 days paid time off per year + federal holidays (UK style!)
- 5 paid sick days
- Work from home flexibility
- Commuter benefits
- 401k
- Paid parental leave
- Career growth and development opportunities