VP of Customer Success
OpenAssetNew York, New York, United States
Posted November 13, 2025
250000 - 350000 USD year
Full Time
About the Company
OpenAsset is the leading Digital Asset Management solution built for the Architecture, Construction, and Engineering industries.
Job Description
We are seeking a NYC-based VP of Customer Success to lead and scale our global post-sales organization, ensuring world-class onboarding, retention, and customer growth experiences across our expanding product suite.
Requirements
- 10+ years of experience in B2B SaaS
- 5+ years leading Customer Success and Professional Services teams
- Proven success scaling from ~$25M to $100M+ ARR
- Experience managing multi-regional teams including EMEA and APAC
- Strong understanding of customer onboarding, implementation, and renewal processes for complex, multi-product SaaS platforms
- Demonstrated ability to build and execute AI- and data-driven customer strategies
- Skilled in operational excellence, process design, and cross-functional collaboration