Senior Customer Success Manager

OpenPayd is a universal financial infrastructure that powers the growth of the digital economy. As a Senior Customer Success Manager, you will own and manage a portfolio of Tier 1 and Tier 2 client accounts, ensuring long-term satisfaction and retention.

Requirements

• 8+ years of experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals
• 10-15 years of client facing experience
• Proficiency in modern office place communications and project management tools
• Proficiency in CRMs – Salesforce preferably
• A general understanding of Foreign Exchange
• A general understanding of Bank Transfer
• A general understanding the Fintech industry

Benefits

• Personal training budget - £3000
• Cycle to Work scheme
• Discounted gym membership
• Corporate discounts via PerkBox
• Travel loan
• Company Pension plan
• Health, Dental & Life Insurance
• Friday office breakfasts, office fruits and a full bar & regular team socials
• 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering