Senior Customer Success Manager
OpenEyeLiberty Lake, Washington, United States
Posted October 22, 2025
108000 - 150000 USD year
Full Time
About the Company
OpenEye offers a comprehensive cloud video and data platform, leveraging AI-based analytics to provide actionable insights for enhanced security and business intelligence. Their OpenEye Web Services (OWS) architecture streamlines deployment and management, making high-definition IP cameras and cloud video solutions accessible and scalable. With a focus on exceptional reporting and open integration, OpenEye distinguishes itself in the industry by delivering robust video surveillance and AI analytics to secure and grow businesses.
Job Description
OpenEye is seeking a Senior Customer Success Manager to drive business outcomes for enterprise customers. This role focuses on onboarding, adoption, retention, growth, and advocacy, serving as a trusted advisor and strategic leader within the B2B ecosystem. The position requires a data-driven approach to account management, strategic planning, and customer relationship building.
Requirements
- 5-7+ years of experience in Customer Success or Account Management at a B2B technology company.
- Bachelor’s degree strongly preferred, 2+ years in a related role.
- Proven track record of exceeding Net Revenue Retention (NRR), adoption, and customer lifetime value.
- Exceptional ability to build relationships and navigate complex engagements.
- Experience in Company with both hardware and SaaS/software components.
Benefits
- Competitive pay
- Paid Time Off
- 401k Matching
- Medical, dental, vision & prescription benefits
- Professional development opportunities
- Employee Wellness Programs
