Jr. Customer Support Analyst - OnAir
OperativeSão Paulo, Brazil
Posted October 9, 2025
Full Time
About the Company
Operative is a cloud-native SaaS platform that empowers media companies and publishers to manage and grow their advertising businesses. By replacing traditional ratings-based models with outcome‑based selling, Operative streamlines campaign, trafficking, and revenue management across linear, digital, and multi‑channel formats from a single interface. The company serves more than 300 global clients—including FOX, NBCU, Disney, HBO, and Sky—processing $8.5 B in digital ad revenue and $40 B in TV ad revenue. Operative’s distinctive value lies in its modern order‑management architecture, which unifies content rights, ad serving, and yield optimization to maximize revenue and operational efficiency. With a culture focused on innovation and client success, Operative is a leading partner for media organizations looking to modernize their ad operations.
Job Description
We are looking for a Junior Customer Support Analyst to deliver business-to-business application support with a strong focus on customer communication and relationship management.
Requirements
- Fluent in English
- Ability to commute twice a week to our SP Office
- 3+ years of direct customer-facing experience
- Strong technical foundation
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Skilled at managing challenging conversations
- Proven ability to set expectations clearly
- Exceptional customer service orientation
- Proactive attitude with strong follow-through
- Detail-oriented and able to manage multiple priorities
Benefits
- Opportunity to work with a leading media company
- Hybrid work schedule (twice a week in the office)
- Competitive salary and benefits package